Account and billing
Your account and security
Signing in, two-factor, devices, export and deletion.
- Password: at least 10 characters; a short phrase of four or more words works well. Five wrong attempts lock sign-in for 15 minutes.
- Two-factor sign-in: add an authenticator app under Account. You'll get 10 one-time recovery codes; keep them somewhere safe. It's required for clinic and admin accounts.
- Devices: see every signed-in device and sign any of them out, or all except this one.
- Download your data: a JSON file of everything our servers hold about your account.
- Delete your account: immediate. It erases the account and any briefs you sent that are still open, and cancels Plus. Health information on your phone stays until you clear it in the app (About me → Clear this device).